CrickExNow Privacy Policy

1 Introduction

CrickExNow ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how CrickExNow collects, uses, stores, and shares personal data when you register an account, place bets, make transactions, or otherwise interact with the CrickExNow website or mobile application.

This Privacy Policy applies to all users of CrickExNow, including registered players, visitors to the website, and anyone who contacts our support team. By using CrickExNow, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.

CrickExNow takes data privacy seriously. We collect only the data we genuinely need to operate the platform, process your transactions, and comply with our legal and regulatory obligations. We do not collect data for the sake of it, and we do not use your data in ways that are not described in this policy.

2 Data We Collect

CrickExNow collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party providers where necessary for verification or payment processing.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by our regulatory obligations and with your explicit consent.

3 How We Use Your Data

CrickExNow uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Below is a clear breakdown of what we do with your data and why:

• Account Management: We use your identity and contact data to create and maintain your CrickExNow account, verify your identity, and communicate important account-related information to you.
• Payment Processing: Your financial data is used to process deposits and withdrawals securely through bKash, Nagad, and Rocket. We retain transaction records as required by our licensing and anti-money laundering obligations.
• Regulatory Compliance: We are required by our gaming licence to verify player identities, monitor for suspicious activity, and report certain transactions to regulatory authorities. Your data helps us meet these obligations.
• Fraud Prevention: Technical and usage data helps us identify and prevent fraudulent activity, multiple account abuse, and other prohibited behaviours that could harm the platform or other players.
• Platform Improvement: Anonymised usage data helps us understand how players interact with CrickExNow so we can improve features, fix issues, and build a better experience for everyone.
• Responsible Gaming: We use your betting history and usage patterns to identify signs of problem gambling and to offer appropriate support tools, such as deposit limits and self-exclusion.
• Marketing Communications: With your consent, we may send you information about promotions, new games, and special offers. You can opt out of marketing communications at any time through your account settings or by emailing [email protected].
• Customer Support: Communications data is used to handle your support requests, resolve disputes, and improve the quality of our support service.

4 Legal Basis for Processing

CrickExNow processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — that is, to operate your CrickExNow account and provide the services you have signed up for.
• Legal Obligation: Certain data processing activities — including identity verification, transaction monitoring, and record-keeping — are required by the terms of our gaming licence and applicable anti-money laundering regulations.
• Legitimate Interests: We process technical and usage data based on our legitimate interest in operating a secure, fair, and well-functioning platform. We have assessed that this processing does not override your privacy rights.
• Consent: Where we rely on consent — for example, for marketing communications or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

CrickExNow does not sell your personal data. We share your data only in the specific circumstances described below, and only to the extent necessary for the purpose in question:

• Payment Providers: We share relevant transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: We may share identity documents with third-party KYC (Know Your Customer) providers to verify your identity as required by our licensing obligations. These providers are contractually bound to handle your data securely and only for verification purposes.
• Regulatory Authorities: We may be required to share certain player data with gaming regulators, financial intelligence units, or law enforcement agencies where required by law or our licensing conditions.
• Technology Providers: We use third-party technology providers for services such as platform hosting, data analytics, and customer support software. These providers act as data processors on our behalf and are bound by strict data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of CrickExNow, your personal data may be transferred to the new owner as part of the transaction. You will be notified of any such transfer and your rights will be maintained.

6 Cookies & Tracking Technologies

CrickExNow uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following types of cookies on CrickExNow:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the CrickExNow platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

7 Data Retention

CrickExNow retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: We retain all account data for as long as your CrickExNow account remains active.
• Closed Accounts: After account closure, we retain identity and transaction records for a minimum of five years as required by anti-money laundering regulations.
• Support Communications: Customer support records are retained for two years after the resolution of the relevant issue.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again. The underlying contact data is deleted or anonymised.
• Technical Logs: Server logs and technical data are retained for up to 12 months for security monitoring purposes and then securely deleted.

When your data is no longer required, CrickExNow will securely delete or anonymise it so that it can no longer be associated with you as an individual.

8 Your Rights

As a CrickExNow player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request:

• Right of Access: You have the right to request a copy of the personal data CrickExNow holds about you. We will provide this within 30 days of a valid request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Erasure: In certain circumstances, you have the right to ask us to delete your personal data. Note that we may not be able to comply fully where we are required to retain data by law.
• Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances — for example, while we investigate a complaint you have raised.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your data where we are relying on legitimate interests as the legal basis, or where we are using your data for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before the withdrawal.

9 Data Security

CrickExNow implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest on our servers, including identity documents and financial records.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure data centres with physical access controls and 24/7 monitoring.

While CrickExNow takes data security seriously and implements strong protections, no online platform can guarantee absolute security. If you become aware of any suspected security breach affecting your CrickExNow account, please contact us immediately at [email protected] so we can take prompt action.

10 Children's Privacy

CrickExNow is strictly an adult platform. You must be at least 18 years of age to register an account or use any services on CrickExNow. We do not knowingly collect personal data from individuals under the age of 18.

CrickExNow uses age verification measures during registration and may request identity documents to confirm that players meet the minimum age requirement. If we discover that a player has provided false information about their age and is under 18, we will immediately close the account, void any bets or transactions, and securely delete the personal data associated with that account.

If you believe that a minor may have registered an account on CrickExNow, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports promptly.

11 International Data Transfers

CrickExNow's primary operations are focused on Bangladesh players, and we store the majority of player data on servers located within secure, reputable data centre facilities. However, some of our third-party service providers — including technology providers and identity verification services — may process data in countries outside Bangladesh.

Where data is transferred internationally, CrickExNow ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual data protection clauses with the receiving party or transfer to countries that have been assessed as providing an adequate level of data protection.

If you would like more information about the international transfers of your data and the safeguards we have in place, please contact us at [email protected].

12 Updates to This Privacy Policy

CrickExNow may update this Privacy Policy from time to time to reflect changes in our data practices, our platform, or applicable law. When we make significant changes, we will notify you by email to the address registered to your account and/or by displaying a prominent notice on the CrickExNow platform.

The date at the top of this page shows when the Privacy Policy was most recently updated. We recommend that you review this policy periodically so that you are always aware of how CrickExNow handles your personal data. Your continued use of CrickExNow after an update to the Privacy Policy constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way CrickExNow handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the CrickExNow platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days

For questions about your account or our services in general, you can also visit our FAQ page, our About Us page, or our Responsible Gaming page. For the full rules governing your use of CrickExNow, please read our Terms and Conditions.